Vacu Vin Warranty
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Return, refund and warranty policy for Vacu Vin Products
- Warranty Policy
Thank you for your interest in Vacu Vin products. Here you will find everything you need to know about the warranty on our products and how to claim it.
5-year warranty (unless otherwise indicated in the product manual)
To feel reassured in your everyday use, each product has a 5-year warranty against manufacturing defects that is valid from the day of purchase. To ensure the quality of our products, we check all our products, thus long-term use can be guaranteed.
If any manufacturing defect is found, we are more than happy to repair or replace your product. To claim the 5-year warranty a proof of purchase must be provided in order to validate these claims.
Please be informed that Base Piece is only handling the warranty for products purchased in Singapore and from our authorized retailers namely Takashimaya, Tangs and Base Piece. Make sure a clear date from an authorized retailer is visible. Products purchased from any other sources will not be entertained.
Returning products
How to invoke the warranty when manufacturing defects are found on your Vacu Vin product.
Contact us via the Contact Us Form. To receive a quick and efficient response with your query, please add the following information to your email:
- Proof of purchase.
- Photo and/or video of the product with the defective area clearly in frame.
- Clear description of the issue, with details on when the issue arises and was first noted.
If we are not able to identify the problem based on the given description and the product needs to be repaired, we may ask you to return the product back to us. Do not send the product in advance, as we will not cover the cost of returned products that are sent back on own initiative.
Manufacturing defect
A manufacturing defect is only valid when it’s caused by material or operational defects.
Damages caused by the following actions are not seen as manufacturing defects and are not covered by our warranty policy:
- Accidental damage
- Acceptable wear & tear traces
- Abuse or negligence
- Melting caused by overheating
- Food stains caused by coloured food or spices
- Scoring of cutting boards
Please use the instructions manual that is provided with the purchased product to prevent any form of abuse. We highly recommend not to perform any repairs to the product on own initiative. If a situation like this occurs, the product will no longer have a warranty.
Return Process & Policies
As Base Piece is only an intermediary assisting in the process, please allow us a couple of days to process as we will require the Vacu Vin team based in Netherlands to confirm your request for returns and/or exchanges.
Should your product be applicable for the exchange; the Base Piece team will arrange with you for your defective product to be picked up from you and for a new piece to be delivered to you.
During the return period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product, as they would in a physical store.
The consumer must return the product with all supplied accessories, in its original condition and packaging if reasonably possible, and according to Vacu Vin and Base Piece’s reasonable and clear instructions.
The consumer bears the risk and burden of proof for the correct and timely exercise of the return rights. The consumer bears the direct costs of returning the product unless otherwise agreed upon.
Vacu Vin can exclude the following products from the return rights, but only if Vacu Vin clearly indicated this in the offer, or at least before the contract was concluded: a. Products made to the consumer’s specifications, which are not prefabricated and made based on an individual choice or decision by the consumer, or products clearly intended for a specific person; b. Sealed products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery.